How we transformed a billion-dollar company's digital disaster into a modern, secure platform that actually works
A billion-dollar company with a digital presence that screamed "cheap"
Every content update meant 52 manual changes. A simple text edit took hours of redundant work across vulnerable Joomla sites.
The entire infrastructure ran on legacy technology, making updates slow, clunky, and risky. Performance was abysmal.
Outdated, unpatched Joomla installations left the company one exploit away from a devastating security breach and PR disaster.
Non-responsive design frustrated mobile visitors, and without Google Analytics, they had no idea what was working or failing online.
The digital presence looked cheap and unprofessional, completely failing to reflect their billion-dollar market position.
Complete digital transformation from the ground up
We discovered a treasure trove of untapped operational data hidden in their AS400 system: call center records, service request logs, and location-based routing data. This became the foundation for transforming their customer experience from reactive to proactive.
Identified the most common customer issues to build self-service solutions
Used historical data to predict and prevent customer problems
Enabled intelligent routing to local subsidiaries and services
We replaced all 52 outdated Joomla sites with a single, secure WordPress platform hosted on a high-performance WP Engine dedicated instance. Content updates that once took hours now take minutes.
One platform to manage instead of dozens of separate sites
Enterprise-grade performance and security infrastructure
Global content changes in minutes instead of hours
Built interactive user experiences where visitors get instantly routed to their local subsidiary, view service calendars, pay bills, submit complaints, and access self-service tools based on their location and needs.
Automatic connection to local services and representatives
Customers can solve common issues without calling support
Seamless payment processing and account management
Implemented enterprise-grade security protocols with SSL encryption, firewall protection, real-time malware scanning, and CDN delivery for maximum protection and lightning-fast loading speeds.
SSL, firewall, and real-time threat monitoring
Global content delivery for maximum speed
Responsive design optimized for all devices
Complete content overhaul with SEO-optimized copy, company-wide blog for thought leadership, and professional photography and videography to match their billion-dollar brand image.
Rewritten copy optimized for search and conversion
Industry-leading content to establish authority
Photography and videography that reflects true brand value
From digital disaster to industry leader
Massive increase in mobile engagement thanks to responsive, mobile-first design
Users now stay engaged and find what they need instead of leaving immediately
Self-service tools solved common issues, reducing call center burden
Eliminated security vulnerabilities with modern, hardened infrastructure
"We were sitting on a digital disaster, and Inevitable Media saved us from it. They didn't just build us a new site, they built a tool that works for our customers and our business. We look and perform like the billion-dollar company we are."
Inevitable Media turns outdated, insecure systems into modern, scalable customer experiences that actually work for your business and your customers.
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